IA for the Intranet

Creating a hub of information people actually want to use.

Multiple clients request to restructure and redesign their intranets on Microsoft SharePoint. One client was migrating to a new online tenant and wanted to take advantage of the migration to consolidate content across BUs and have a consistent experience across all sites. The other client needed to drive more users to their intranet as the main point of information for their health and insurance documents. Both companies were struggling with scattered content, disorganization, a disjointed experience, and erratic interaction patterns to access information across their intranets.

For both clients, we first had to gain an understanding of the types of content lived on their intranets, what content people were looking for, and how people were currently using the sites. We then had to determine the best way to reorganize the information and pages in a way that made it more accessible and enticing for people to use.

  • What I Did
  • Information Architecture
  • User Flows
  • Wire Framing
  • Internaction Patterns

Once we decided on what types of information people wanted to be able to find and how they were looking to use it, we then had to translate that into a series of templates that could be easily adapted on SharePoint Online. The templates were created based on each clients overall needs and user type. There were templates made to accommodate more advanced users that fully leveraged SP capabilities and those that used the site because they had to and wanted no bells and whistles.

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